We understand that your event entry fee is important to you and you would not want to
lose your money. However, from the moment we begin to organise an event, we start to
incur costs. Your entry fee is invested in the cost of staging the event – everything from risk
assessments and safety measures, barriers to toilets, from printing to safety pins, from
event numbers to marketing and the VAT man. Organising the event requires a considerable
amount of forward planning, risk and expense.
Therefore, we have created a withdrawals policy which allows us to be as flexible with your
event entry as possible, but without it affecting the event setup process.
Didn’t check the date?: We know that sometimes a genuine mistake is made. Or your boss
says no to the day off! So, if you notify us via email within 3 days of the original order, a full
refund (less the booking fee) will be provided. To request a refund, let us know as quickly as
you can at firstname.lastname@example.org
Transfer to another participant: Race entries are transferable between people. To do this,
log in to your profile https://thebinfield10k.eventize.co.uk/ (using the same email address
and password that you used to register with) and select “transfer registration”. This must
be done 14 days before the event – Sunday 7 May 2023. You will need to have the name
and email address of the person who is going to accept the transfer. Please note: once you
select to transfer your entry to another person, they will receive an email to accept the
transfer. Any exchange of monies is between the two of you and the Binfield10k cannot be
responsible for managing this process.
Event deferrals: Unfortunately, we cannot offer deferrals to the following year as, being a
volunteer led organisation, we cannot guarantee the event will be taking place until all
committee members have committed for another year.
Whilst we can’t offer a refund in any other circumstances, we are trying to offer what we
believe is a clear and easy process for everyone and keeps administration to a minimum. We
think it is a fair policy and hope you do too.